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Online since 24/09/2020

Inside Sales DACH

Job description

Your role:
The main duties are :

  • Generate and process new sales leads with existing customers in our ERP system (Netsuite)
  • Spot (dynamics) opportunity ownership from identified customer/product combinations
  • Strong phone calls activity with buyers to generate intimacy & deals
  • Prepare & issue price offers in a reactive way
  • Drive and follow up leads/opportunities coming from specific hunting activities
  • Check, approve and enter the Sales orders, and contact information amendments in Netsuite
  • Enter all sales information activities in an easily readable format into Netsuite ERP/CRM
  • Sample coordination: follows up until delivery and informs sales team
  • Follow up with customers to make sure that they are satisfied with our product/service level – report on customer satisfaction
  • Coordinates communication with supply chain in terms of status follow up
  • Close interaction with Quality department : send correct info to customers, follow up on questionnaires, regulatory requests, specifications from customers, REACH
  • Deal/coordinate customer complaints related to order/delivery (price/quantity/delivery issues)
  • Participate actively in team meetings on best practices and continuing expectations towards team members and management
  • Generates and shares monthly comprehensive communication about Sales performance, mission-related objectives and deadlines
Tasks / Competencies

Your profile:

  • Experience (2 - 5 years) in customer services
  • Fluent in German & English
  • Familiar with Microsoft Office & CRM system (Oracle NetSuite)
  • Experience with international environment & multicultural colleagues
  • Excellent written and verbal expression
  • Team player, problem solver, pro-active and self-starter, analytical, flexible and disciplined, highly motivated
  • Able to recognize the needs of the customer and bring it to a good end.
Our offer

Our offer:

  • Young, dynamic, cosmopolitan working environment
  • Autonomy and responsibility
  • International oriented business relations
  • Flexibility
  • Good place to work at our HQ in Kraainem, Belgium
  • Attractive salary & fringe benefits package 
About the employer
  • Sector: Chemistry

International talent

You have a first language other than Dutch or French
You are a brilliant communicator in your first language
You dream of a challenging job with an international player
You would like to work in one of our domains of expertise

I don’t think any other HR partner achieves such a level of quality in all areas. There is great trust, and professional and cordial cooperation!