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Online since 19/04/2021

Customer Service Representative with excellent Spanish, English and French.

Job description
  • You will be reporting to the Lead CSR of your region, provide maximum customer satisfaction by efficiently managing the customer portfolio of his/her business or region;
  • You will be managing all internal customer service related processes in close cooperation with his/her internal customers like Sales, Technical Services, Logistics, Marketing, and Credit & Control;
  • You will act as the prime contact person for the customers of his/her portfolio;
  • You will ensure timely delivery of correct product to his/her customers, manage back order situations and propose alternative solutions where possible;
  • You will manage (receive, register, follow-up, and report) all complaints received from his/her customer and ensure professional and pro-active feedback to the customer;
  • You will monitor the price and contract management process by keeping the overview of the prices active for his/her customers and ensure that they are correctly registered into the system;
  • You will manage all issues related to pricing errors in liaison with the Credit & Control department and the sales team;
  • You will keep track of sample deliveries to his/her customers and follow-up on customer feedback;
  • You will give commercial support to the sales team by following the order pattern of his/her customers, checking forecasts and supply against the order pattern and contact the customer to obtain the forecasted orders. 
Tasks / Competencies

 

This role requires the candidate to have previous experience in customer service and be fluent in English, French and Spanish.
Knowledge of the import/export process is an advantage and the ability to write reports and analyze findings is crucial;

  • You have a bachelor degree or equivalent
  • You're fluent in Spanish, French and English.
  • You're PC literate: sufficient knowledge of PC and network and standard packages used under Windows;
  • You have a passion for the customer (customer-focused);
  • You have a commercial attitude;
  • You have excellent communication skills;
  • You are stress-resistant;
  • You are a team player;
  • You are dynamic, creative and assertive. 
Our offer

This is a great opportunity to join a great team of professionals working in a multicultural and multilingual environment.

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About the employer
  • Sector: Other

Our client is a manufacturer of high-performance products for the medical and health industry and various industrial applications. 

After years of partnership, Bright Plus is fully part of our DNA and is able, already during an interview, to get a sense of which candidate will feel happy within our company.