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Online since 18/06/2021

Customer Service Assistant with excellent German, Dutch, English and French.

Job description

As a Customer Service Assistant you will be supporting the Sales and Customer Service team.

MAIN RESPONSIBILITIES:

  • First point of contact for all incoming calls, e-mails and other correspondence.
  • Follow-up and transfer all incoming e-mail correspondence within TSC DE mail boxes.
  • Processing customer orders.
  • Initiate the process for sending goods to the Sales Rep. for demonstrations purposes.
  • Managing the demo (car) stock of the Sales Rep. and the inventory within our ERP/CRM
  • Assisting the MARCOM Manager with the marketing tasks.
  • Assisting Finance in making credit notes (delivering all necessary information)
  • Providing the customer with the necessary and needed information regarding the products and the order handling.
  • Make the, by the Sales Manager approved, quotations and send them to customers and Sales Rep.
  • Processing of returning goods via ERP/CRM with DHL/MTS/Edcor.
  • Reporting the incoming complaints regarding products and/or services
  • Blocking orders that do not comply with made pricing agreements.
  • Managing the pricing agreements within ERP/CRM and sending the Sales Manager (s) an overview of the ending pricing agreements on a yearly basis.
  • Keeping in touch with purchase department for monitoring of backorders, keeping customers and Sales team informed
  • Keeping in touch with warehouse over shipments and ensuring that all logistical processes are executed to the customer’s contentment (especially includes express shipments)
  • Update product price lists when necessary
  • New prices are set through the Sales Manager, the Customer Service Representative are responsible for putting them into the ERP/CRM
  • Monitoring the processes applicable to the Customer Service and propose improvements when necessary.
  • To control and improve your own management, administrative skills and qualities and to operate within the limits of the company policy and the Quality Management
Tasks / Competencies
  • You are highly fluent in German, Dutch, English and French is considered a plus.
  • You have previous experience in a similar function.
  • You have strong Microsoft Office skills.
  • You are customer and quality minded but also a team player.
  • You are a punctual and a result oriented individual.
  • You are stress resistant and quality minded.
  • You are flexible and like to work in an international environment.
Our offer

Our client offers you a great opportunity to work in an international environment in a fast growing sector.

The contract will start with an initial interim period and will then be extended to permanent.

The offices are located in Anderlecht and are easily accessible by public transport.

About the employer
  • Sector: Medical / Paramedical

Our client is an international company founded in 1993 and has grown to a Group of 9 companies employing 400 employees and generating Euro 135 million in annual sales.

The offices are located in Anderlecht and are easily accessible by public transport.

If it wasn’t for their interest in helping me find the perfect job, I would likely still be looking today!