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Online since 01/12/2022

Multilingual Technical Support Representative in Heverlee

  • Answering questions of customers by telephone and in writing concerning technical queries, prices, delivery times, orders & tenders.
  • Be the primary point of contact for troubleshooting installation issues & start-up assistance for thermostats.
  • Maintaining quotations within the ERP/CRM-system.
  • Concluding sales for smaller level quotes.
  • Handling customer complaints related to technical matters
  • Lead Management of inquiries from the website for downloadable software and general inquiries.
  • Manage processes for software registration and support.
  • User of ERP and CRM for capturing design quotes and contacts at end user accounts.
  • Manage & create quotes from E-Commerce users for configured products.

 

  • You hold a Bachelor Degree.
  • You have experience with ERP/order management system (SAP).
  • You have knowledge of EDI and E-Commerce online order management systems.
  • You have previous experience in Call Center phone syste and/or ERP/quote management system
  • You are able to multi-task and juggle shifting priorities to satisfy customer requests.
  • You have strong communication/interpersonal skills especially over the phone.
  • You speak German at native level and have advanced level of English.
  • You are a Team player: have a positive and constructive impact on the team; professional attitude.
  • towards different positions working closely with within the operations organization.

 This is a great opportunity to work in an international team for the EMEA Countries.

The function is intended to be permanent but will start with an initial interim period.

Office is located in Heverlee.

  • Sector: Other

You will work in a company with a dynamic global reach with diverse operations around the world that that will stretch your abilities, provide plentiful career opportunities, and allow you to make an impact every day
They are a $2.1 billion, high-performance electrical company with a dedicated team of
9,000 people, across more than 80 global locations.

Office is located in Heverlee