Step 1
We take a close look at your CV
What skills and qualities do you have? And, more importantly, what do you wish for in a job? We’ll give you a call to get to know each other better.
Online since 11/05/2023
Customer Service Representative English, French, and other EU languages in Saint-gilles
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As Customer Service Representative, you are in charge of the French-speaking territories.
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You will be in charge of assisting our customers and sales representatives by phone and by e-mail to meet their needs.
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You will work daily with sales representatives, logistics departments and warehouses.
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You will work with sales representatives, logistics departments and warehouses.
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You will manage phone or email queries from prospects and customers
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You will manage the orders for customers on your territories and follow up until the delivery of the goods
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You will prepare the quotes and management of the after-sales service
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You will inform our customers about products, stock, prices, delivery time, invoices, status of their orders
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You will follow up with containers shipment, formalities/custom documents, international payments
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You will be the primary contact for our customers, and liaise with internal teams to reach adequate solutions
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40% of the time you will be in charge of developing our market share in our sector as well as generating customer loyalty by offering them a high-quality service.
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You are entirely responsible for your territory’s client portfolio (150 customers)
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You actively prospect new customers by making researches on the internet and by calling them
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You will work on building a good relationship with the existing customers
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You spot and analyze your prospects’/customers’ needs and suggest tailored solutions
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You aim to achieve monthly or annual target
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You have 2- 3 years’ experience in a similar role
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You can communicate easily in French and English (fluent level) oral and written. Any additional European language is a plus
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You have a very good knowledge of Outlook, Word and Excel Your competencies:
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You are customer oriented and can you can handle stressful situations
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You have administrative, follow through skills
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You can work in a fast and demanding environment in a multitasking mode
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You have strong interpersonal skills
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You can manage priorities and you have an eye for details
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You are a problem-solver able to foresee and find solutions to your customers’ problems
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You are enthusiastic, optimistic and good at team working
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You are organized, rigorous and patient
- The chance to work in an international team and develop new skills
- 6 months training with an interim contract with a view to reviving a permanent contract
- Benefits includes 75% of public transport reimbursement and meal voucher
- Sector: Industry
Committed to providing customers with high quality products and services. The team strives to be a constantly progressive, honest, ethical, legal, disciplined, balanced and respectful organization. The company promotes romotes a corporate culture that encourages innovation and respect for individuals, society and the environment.
