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Online since 22/05/2023

Membership Officer with excellent English, French and another EU language in Sint-pieters-woluwe

In your role as Membership Officer you will facilitate a strong and engaged membership. The Membership Officer is the main contact for all members and prospective members regarding their membership enquiries, applications and renewals

Responsibilities include:

  • Develop a thorough knowledge of all members ensuring we identify any emerging trends, aspirations, behaviours and needs.
  • Deliver an excellent level of service to members, ensuring well-informed and prompt responses to membership enquiries and system development.
  • Develop and implement tools, channels and activities to ensure a smooth membership service, as well as strong membership engagement, whilst accurately maintaining, recording and updating the database.
  • Work with the Finance department to ensure correct processes are in place to maximise the efficiency of the processes.
  • Provide consistently high-quality customer service to members and prospective members through all forms of communication .
  • Develop a thorough knowledge of the database system.
  • You have a minimum of 1 year experience in a similar role.
  • You have written and spoken fluency in English with additional high fluency in 2 other EU languages.
  • You have a strong knowledge of the Microsoft Office package, especially in Excel.
  • You have excellent organisational and prioritising skills.
  • You take responsibility and deliver accurate results.
  • You have good communication skills to deal with the daily communication with the association members.
  • You are very customer oriented and a team player.
  • You have previous international working experience.

This is a temporary mission until end of September 2023.

The salary will match the experience of the candidates and the company offers 100% of reimbursement of Public Transport, Meal Vouchers of 8 euro/ worked day and if working from home.

The office is located in Woluwe-Saint-Pierre.

  • Sector: Other

Our client is the leading global business association for open and sustainable trade, they bring together over 2,400 retailers, importers, brands and associations from more than 40 countries. Their membership contains organizations of all sizes and all sectors.