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Online since 25/06/2024

Customer Experience Coordinator - ENG + other EU languages in Kraainem

  • The customer experience coordinator engages daily with participants during the Leadership Journey phases and sends welcome emails upon registration.
  • Performs advising sessions for clients/prospects and creates promotional assets with the global marketing team.
  • Ensures smooth program operations
  • Sends welcome emails to participants upon confirmation of registration
  • Provides service and technical support, guiding participants through assessments.
  • Collaborating with the Marketing team to implement strategies for lead management and client relationship management
  • Enhances collaboration across all team members.
  • Performs advising sessions for clients/prospects through both inbound and outbound tele sales channels
  •  The customer experience coordinator has a very good knowledge of English, any other languages is a plus

  • Solid experience in opportunity qualification, pre-call planning, call control, and time management.

  • Customer service oriented

  • Capable of building and maintaining lasting customer relationships.

  • Excellent listening, presentation, and communication skills (written & verbal).

  • Proficient in customer relationship management software and database management.

  • Excellent time/project management skills and strong telephone presence.

  • Adept at mining and using data to support sales efforts.

  • Able to use effectively social media for marketing purposes 

  •  Interim contract with regular weekly salary

  • Hybrid work (office in Kraainem/homeworking) but also be present during the programs at avenue Louise (near metro Louise) on a regular basis

  • MV 8€ a day

  • Public transport reimbursement 

  • Sector: Training & Education

Our client offers your the opportunity to work in a highly international environment where you will be able to take on responsibilities and have the chance to grow in a fast-paced environment. After a successful interim period, you will receive a fixed contract with a competitive salary package in accordance to your level of experience.